Annette Tillander Oy Ab Webshop’s delivery terms

 

1. Webshop Annette Tillander Oy Ab

Webshop Annette Tillander Oy Ab Webshop sells it’s products to private persons at age to Finland and Sweden.  The products that are sold in the web shop are included with value added tax. We reserve the right to change the prices and handling charge.

Annette Tillander Oy Ab’s Webshop products are made of silver, palladium, platinum (950) and 18 carats yellow and white gold. The white gold i use does not contain any nicel, the material mix only contains palladium.

All jewellery that are made by Annette Tillander Oy Ab has the stamp ATT.

2. Order

You can order the products from shop.annettetillander.fi web shop by adding the desired product/products to the shopping bag and by paying the shopping bags content in the checkout service. When you order something from the web shop you are required to read and commit to the valid delivery terms.

 

3. Payment and the methods of payment

Klarna

 

4. Confirmation of order

After a successful order you will receive a confirmation of order in your email.

 

5. Way of delivery and Handling charge

The order is sent by Postal Parcel. A Postal Parcel is available for collection at the addressee’s nearest postal office and it is signed over against signature  to the addressee. The handling charge is 15 euros.

 

6. Delivery time

The order is delivered within a month.

 

7. The right to withdraw and the Right to return the product

The customer has the right to withdraw from the order by fulfilling the withdrawal form and by notifying us within 14 days after receiving the order. You will find the withdrawal form with your order. You need to inform us about the withdrawal and return, with the withdrawal form. It is not enough that you don’t pick the order up from the Post office or return it without the form. You can withdraw or return from the order by completing the form and sending it together with your order within 14 days after you received the order.

This right applies only to products which are in their original package and unused. The customer has the right to open the packages, examine it in the same way as in the shop, however you are not allowed to begin using the product.

The customer is in charge of the return costs. You can return it by using the Postal Parcel or you can return the package to the shop on Mikonkatu 3.

We will return your payment without delay and always within 14 days after we have received your withdrawal form. We will return the payment by the same way of payment that you used when you bought the product. If the product is substantially changed or the product is reduced the customer will loose his right for full return of the payment.

The return address:
Annette Tillander Webshop
Mikonkatu 3
00100 Helsinki
Finland

 

8. Defect in product

If there would be a defect in the product we request that you are in contact with us.

 9. In case of dispute

In case there will be a dispute between the seller and buyer the dispute situation can be solved at the court of first instance at the sellers place of domicile or by arbitration.

10. In case of a problem

Please be in contact to the shop at Mikonkatu

Annette Tillander Web shop
Mikonkatu 3
00100 Helsinki
Finland
webshop@annettetillander.fi